Avaya has appointed Todd Zerbe as Senior Vice President of Engineering. He is responsible for identifying, designing and developing leading technologies that deliver increased value to global customers as part of the Avaya OneCloud experience platform.

As a transformational leader, Zerbe brings to Avaya over twenty-five years of software development and extensive cloud experience. Most recently, he served as Senior Vice President of Product Development at Blackboard, Inc., an educational technology company. Previously, he held leadership roles with contact center solution providers including Genesys and Interactive Intelligence Group.

At Genesys, Zerbe was Senior Vice President of Product Development for their product CCaaS. Throughout his career, he has successfully managed large teams and deployments of multiple product lines with a strong emphasis on contact center technologies.

“We are excited to benefit from Todd’s deep cloud expertise and breadth of engineering and leadership experience, which is now leading to further innovations on the Avaya OneCloud experience platform of solutions. contact, communication and collaboration center, ”said Anthony Bartolo, executive vice president and product manager, Avaya.

“Todd will oversee the company’s engineering functions, teams and programs globally, helping Avaya innovate the best platform and best applications to meet customer needs across multiple verticals and geographies. Avaya OneCloud is reinventing digital communications with an innovation that defines the future of work and the customer experience. And we continue to accelerate Avaya’s innovation engine and leverage our broad ecosystem of technology partners by building new capabilities for the Avaya OneCloud platform.

“Avaya continues to expand its large installed base of customers through innovations on which these global organizations can confidently grow their businesses, and I am extremely proud to be a part of this team,” said Zerbe. “Avaya OneCloud establishes a new category as a total experience platform that encompasses and extends beyond traditional UC and contact center, and includes workflow and experience collaboration solutions. client designed for the new world of work. I am delighted to be a part of this future and to deliver innovation that matters to our customers and partners. “